Ticket tool in Krion 6D helps create a digital record to track and manage various tasks, issues, or requests raised during various stages in the project flow. Tickets tool in Krion 6D application can be accessed under Share from the navigation pane. .
The tickets tool allows you to see a list of all tickets along with details like:
· Title
· Type
· Created by
· Start and Due date
· Status
Note: The ticket list can be filtered by the status and user/user groups. The items to be displayed in the list can also be customized by selecting the columns drop-down menu.
1. Click on to create a ticket
2. In the create ticket dialog, enter the Ticket Code in the format
0001-XXXX-XX01-TKT-0001-A-P01.01 as specified. which breaks down into these components:
o 0001: A unique identifier for the Issue being created
o XXXX: The code representing the organization.
o XX01: Alpha Numeric Code for the current phase of the project.
o TKT: Implies that it is a ticket
o 0001: The code for the department.
o A: The department revision identifier Viz., A - Architectural, C-Civil, S-Structural, M-Mechanical, P-Plumbing, E-Environmental etc.,
o P01: Revision Number
o 01: A suffix indicating that the issue is currently a work in progress
This format ensures that each issue can be tracked and referenced efficiently throughout its workflow process.
3. Enter a Title name for the Ticket
4. Enter the description of the Ticket
5. Select the Start Date and Due date
6. Enter the Type, Placement, and Root Cause of the ticket being raised
7. Select and assign a workflow for the Ticket.
8. Optionally estimate of Cost and Actual cost can be specified
9. Upload relevant documents supporting the ticket being raised if necessary
10. Attach Files option lets you add any files from Krion Drive, review list, RFIs, Issues, Transmittals, RFAMs, BOM/BOQ, Form
After filling all the mandatory fields marked in red, click on to successfully create a Ticket. Once a ticket is created people in the workflow will get notified through an email.
Note:
1. When a ticket is created all members in the workflow will get notified about the same.
2. A ticket can be created as a review by toggling
button if required
Once a ticket is created it can be viewed in the ticket list. Various actions can be performed on a Ticket by clicking on under the action’s column.
· Log: Clicking on the Log dialog lets you log the hours spent on a ticket.
· Edit: Clicking on edit actions lets you edit a Ticket
· Add Task: + Add Tasks takes you to the Add Review tool where a related task can be created
· Status: Shows the status of the tickets
· Ticket Detail: Lets you view all details of the ticket
· Delete: Delete a ticket